Quote / Testimonial:
Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.
Friends & Family Test
Friends & Family Test Results
2026
September
September 2026 Friends and Family Test Results
Thank you to everyone who provided feedback during September.
We received 152 responses, with 98.0% of patients rating their experience as Good or Very Good.
Patients particularly praised:
- The kindness and professionalism of our staff.
- Clinicians who listened carefully and explained treatment options clearly.
- The support and reassurance provided during appointments.
We also received helpful suggestions about appointment communications, waiting times, prescriptions and our facilities. These comments help inform our ongoing service improvements.
Thank you for taking the time to share your feedback and help us improve the care we provide.
2025
October
Totals by Response Type – October 2025
| Response | Percentage (%) |
|---|---|
| Very Good | 75% |
| Good | 16% |
| Neither Good nor Poor | 2% |
| Poor | 2% |
| Very Poor | 5% |
| Don’t Know | 1% |
September
Totals by Response Type – September 2025
| Response | Percentage (%) |
|---|---|
| Very Good | 72% |
| Good | 16% |
| Neither Good nor Poor | 5% |
| Poor | 3% |
| Very Poor | 3% |
| Don’t Know | 1% |
August
Totals by Response Type – August 2025
| Response | Percentage (%) |
|---|---|
| Very Good | 79% |
| Good | 13% |
| Neither Good nor Poor | 3% |
| Poor | 1% |
| Very Poor | 4% |
| Don’t Know | 1% |